We are committed to ensure 100% Purchase Protection for customers by offering genuine products, secure payments and damage and breakage for items shopped on Suppdock.com

  • Genuine Products
  • Secure Payments and Safe Ordering
  • Easy Returns and Refunds

Genuine Products

Suppdock is committed to sell only genuine products to customers on the platform. All items listed on Suppdock.com have been sourced from genuine manufacturers across India. 

Secure Payments and Safe Ordering

Suppdock.com understands that you care about how information about you is used and shared. We appreciate your trust in us to do that carefully and sensibly. Your privacy is important to us, and we work to keep your information secure.

How Secure Is Information I Share with Suppdock.com?

Our secure-server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your information, in addition to maintaining the security of your information as per the International Standard IS/ISO/IEC 27001 on “Information Technology-Security Techniques- Information Security Management System-Requirements”.

We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. As per our security procedures, we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to prevent unauthorized access to your password and computer. Be sure to sign out when you finish using a shared computer. Learn more about our Privacy Policy.

Easy Returns and Refunds

It is Suppdock’s intention to satisfy its customers. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered except in case of any problem or quality issue with the product, we replace the product. For glass products, the customers would need to consider upto 5% of breakage as normal due to transport and logistics. All you need to do is give us a call within 48hrs of delivery or drop us an email at support@suppdock.com  with received product photos and order id.

Refunds

After receiving your return and inspecting the condition of your item, we will process your exchange or refund the funds. PLease allow at least seven (7) days from the receipt of your item to process your exchange or refund. We will notify you by email when your refund has been processed. 

Please note: Sale or Discounted items are FINAL SALE and cannot be returned. 

Our team will evaluate the complaint and provide resolution on the same case-to-case basis. No requests will be considered, without proper evidence.