We are committed to ensure 100% Purchase Protection for customers by offering genuine products, secure payments and damage and breakage for items shopped on Suppdock.com
Genuine Products
Secure Payments and Safe Ordering
Easy Returns and Refunds
Genuine Products
Suppdock is committed to sell only genuine products to customers on the platform. All items listed on Suppdock.com have been sourced from genuine manufacturers across India.
Secure Payments and Safe Ordering
Suppdock.com understands that you care about how information about you is used and shared. We appreciate your trust in us to do that carefully and sensibly. Your privacy is important to us, and we work to keep your information secure.
How Secure Is Information I Share with Suppdock.com?
Our secure-server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your information, in addition to maintaining the security of your information as per the International Standard IS/ISO/IEC 27001 on “Information Technology-Security Techniques- Information Security Management System-Requirements”.
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. As per our security procedures, we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to prevent unauthorized access to your password and computer. Be sure to sign out when you finish using a shared computer. Learn more about our Privacy Policy.
Easy Returns and Refunds
It is Suppdock’s intention to satisfy its customers. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered except in case of any problem or quality issue with the product, we replace the product. For glass products, the customers would need to consider upto 5% of breakage as normal due to transport and logistics. All you need to do is give us a call within 48hrs of delivery or drop us an email at support@suppdock.com with received product photos and order id.
We have a 2 day return/exchange policy, which means you have 2 days after receiving your item to request a return/exchange. Once the return/exchange is approved it will be delivered in 7-10 business days.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
After receiving your return and inspecting the condition of your item, we will process your exchange or refund the funds. PLease allow at least seven (7) days from the receipt of your item to process your exchange or refund. We will notify you by email when your refund has been processed.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the refund will be credited to original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.
Please note: Sale or Discounted items are FINAL SALE and cannot be returned.
Our team will evaluate the complaint and provide resolution on the same case-to-case basis. No requests
